PRIVACY POLICY

TOHGORO Co., Ltd. (“we,” “us,” or “our”) recognizes the importance of protecting personal information. This Privacy Policy explains how we handle personal information collected through our corporate website (https://www.tohgoro.co.jp/, hereinafter referred to as the “Website”).

1. Information We Collect

When you contact us through the Website, including through our inquiry form, we may collect information such as your name, email address, telephone number, company name, the contents of your inquiry, and other information necessary to respond to your request.

We may also collect technical information such as IP addresses, cookies, device information, and browsing information for the purpose of maintaining the security of the Website and understanding how it is used.

2. Purpose of Use

We use the personal information we collect for the following purposes:

To respond to inquiries, consultations, and requests
To provide information regarding the works, artists, products, and services we handle
To respond to inquiries regarding wholesale business, corporate transactions, custom orders, projects, media inquiries, workshop visits, and other business activities
To provide, maintain, and improve our services
To prevent unauthorized use, spam, fraudulent activity, and other security-related issues
To comply with applicable laws and regulations

We will not use personal information beyond the scope of the purposes stated above unless we have obtained your prior consent or such use is otherwise permitted by law.

3. Disclosure of Personal Information to Third Parties

We will not disclose or provide personal data to third parties without your consent, except where required or permitted by applicable laws and regulations.

We may entrust the handling of personal information to service providers when necessary for responding to inquiries, operating the Website, or providing our services. In such cases, we will select appropriate service providers and exercise necessary and appropriate supervision.

4. Security of Personal Information

We take necessary and appropriate measures to protect personal information against unauthorized access, loss, leakage, alteration, and other risks.

5. Use of Cookies and Similar Technologies

The Website may use cookies and similar technologies to improve usability, maintain security, and understand how the Website is used.

You can disable cookies through your browser settings. However, disabling cookies may prevent certain features of the Website from functioning properly.

6. External Services

The Website uses external services such as Google Maps, YouTube, and Cloudflare Turnstile for purposes including map display, video display, spam prevention, and protection against unauthorized access.

When these services are used or displayed, information such as your IP address, cookies, device information, and other technical information may be transmitted to the respective service providers.

For details on how such information is handled, please refer to the privacy policies of the respective service providers.

7. Requests Regarding Personal Information

If you wish to request disclosure, correction, addition, deletion, suspension of use, or other action regarding personal information held by us, please contact us using the contact information below.

After confirming your identity, we will respond appropriately in accordance with applicable laws and regulations.

8. Online Store

Personal information collected in connection with product orders, payments, shipping, returns, and other transactions made through our online store (https://tohgoro-worldstore.net/) is handled in accordance with the Privacy Policy published on the online store.

As the services provided and the information collected through the online store differ from those of this corporate Website, please refer to the Online Store Privacy Policy when using the online store.

9. Changes to This Privacy Policy

We may revise this Privacy Policy as necessary due to changes in applicable laws and regulations, changes to our services, or other circumstances.

Any revised Privacy Policy will become effective when published on the Website.

10. Contact

TOHGORO Co., Ltd.
539-30 Gojobashihigashi 6-chome
Higashiyama-ku, Kyoto 605-0846, Japan

Tel: +81-75-561-0056
Email: info@tohgoro.co.jp

ABOUT TOHGORO

Located on Chawanzaka, a historic street leading to Kiyomizu-dera Temple, TOHGORO introduces carefully selected Kyoto-ware and kiyomizu-ware by ceramic artists from Kyoto and across Japan.